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Google Reviews
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Dana Dowell
Dana Dowell
2 weeks ago
My room was located right in front of a construction site that started before the sun came up so I did not sleep for three mornings! I also could not open my blinds because my room also faced the delivery entrance and there were workers out there whenever I was in my room. The room needed more light , much better housekeeping and a full length mirror. I think I’ll go back to the Mansion unless they can make it up to me my next trip to Dallas and put me in a better location and improve the housekeeping.
Cindy Castillo
Cindy Castillo
3 months ago
I can't say enough about this hotel and this area! Even if you never leave the premises there is enough shopping, restaurants and bars to keep you entertained. Hotel is on prime location for other great dining in walking distance. The lobby is always cool, beautiful and on point!
Anon
Anon
4 months ago
Very accommodating staff and good service. After using the shower in my room, there was an overwhelming sewer smell that got in the room. I called the front desk and they moved my wife and I into another room and gave us an upgrade for the trouble. No fuss no issues. Was in a new room within 20 minutes. In a nice location in uptown Dallas.
Jene Ebest
Jene Ebest
2 months ago
Decent hotel with a beautiful lobby. At one point we were locked in our room as door was stuck, had to call the front desk. Resort fee not included in price of room which is a bit much for a hotel in Dallas which is not a resort area. Luxury hotel so expected expensive but then add parking and resort fee. Won't be staying here again, just wasn't worth the cost when there wasn't even a bartender at the pool, that's not very resort feeling.
Jessica E
Jessica E
5 months ago
The property is absolutely gorgeous and as someone who goes traveling with their family quite often I can say that the accommodations that this hotel gives and the service provided was amazing especially from the on-site restaurant. The service, the food, the ambiance, everything was fantastic. Can't wait to go back.I especially want to highlight Zene & Lois from the restaurant. They were both so efficient and friendly. After a long day of traveling It’s always wonderful to be greeted by someone with such a nice demeanor. tio! They both were always so kind, nice and provided the best service. However, -1 star for the front desk; staff could be a bit more pleasant and up to date with customer service. My sister and I asked the concierge where's the gym m, his response "are we guests"? Incorrect way to respond. His response should have been rather he was unsure if we were guest or not. "The gym is on level (__) & you just need your room key to access it"! Other than that fantastic weekend here.
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